Hygga acts as the data controller for the dental clinic’s patient records. You have the right to access your patient documents, as well as to review and correct your patient information. Patient documents refer to records, examination results, and other patient data generated in the organization, implementation, and follow-up of your care. This right also applies to log data stored in our system.
To request access to your data, please decide whether you wish to submit a general information request or a log data request. Fill out the attached Customer Information Request Form (Hygga Oy), specifying which data you wish to access or correct, and provide as much detail as possible regarding your request. If you wish to submit a log data request, please complete the attached Customer Log Data Request Form (Hygga Oy). Once completed, send the form to us using secure email (instructions below).
Note! The information request form contains your personal data once completed, so do not send it via regular email!
Secure Email Instructions for Customers (Hygga Oy)
When you wish to send a form containing personal data to Hygga Oy, such as the Customer Information Request Form, it must be sent using secure email. This method also allows you to verify your identity using online banking credentials or mobile ID.
How to Send a Secure Email to Hygga Oy Using the Turvaposti.fi Service
A) In your browser’s address bar, enter the following URL: https://www.turvaposti.fi/vahvatunnistaminen/turvaposti@hygga.comB) Click on “Continue to identification” (“Jatka tunnistautumiseen”)
Authenticate using your online banking credentials or mobile ID.
You will then see the “Secure Email Message” view.
A) Enter your email address in the top field. You will receive a confirmation request for the secure email at this address.B) In the subject line, write your name and “Information Request”.
C) Write your message and attach any relevant files, such as the completed Customer Information Request Form.
D) Choose a password for the message. 1) You can use the suggested password or set your own. 2) This password will be sent to Hygga’s secure inbox to ensure that no one outside Hygga can access the message.
E) Finally, click the “Send” button.
Please note that you will receive a confirmation request to your email address. You must confirm this request by clicking the link provided in the message. Your secure email will only be sent to Hygga after this confirmation.
Download the Customer Information Request Form (Hygga Oy)
Download the Customer Log Data Request Form (Hygga Oy)
We process information requests from our customers as quickly as possible and aim to deliver the requested documents within 2–4 weeks from the receipt of the written request.